Panel discussion
Dr Mark Alpern
Co Founder/COO
Cinareo
Tommy Templin
Sr WFM Consultant
TTEC Digital
Robert Wakefield-Carl
Sr Director, Innovation Architects
TTEC Digital
Maximize CX with SaaS-based capacity planning and scenario modeling
Join us on September 18th, 2024 @ 12 PM EST for a live Zoom webinar exploring the future of workforce capacity planning and scenario modeling for contact centers.
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Despite significant investments in digital transformation, 99% of enterprises are stuck with reactive processes and spreadsheets for capacity planning, making it difficult to meet customer demand and streamline operations. The exception are the few who invested 20 years ago in Genesys Decisions, a platform now end-of-sale and end-of-life.
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Cinareo offers a game-changing SaaS-based capacity planning platform designed to replace these outdated systems and future-proof your operations.
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Key takeaways:
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Seamlessly transition from Genesys Decisions to Cinareo’s workforce planning.
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Enhance CX and KPIs with SaaS-based capacity planning.
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Best practices for scenario modeling.
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Exclusive insights from TTEC Digital's 20+ years with Genesys.​
​Why attend?
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Exclusive insights: Learn from experts who understand the Genesys Decisions platform inside and out.
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Interactive session: Engage with the panelists in a Q&A session and gain actionable insights.
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Future-proof your operations: Stay ahead of the curve by adopting the latest SaaS-based workforce planning tools.