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Harness the power of your people
Unlock your team's value with effective capacity planning and data-driven insights.
Build a better business for your employees, customers and bottom line
Accelerate the impact of your entire contact center workforce with the power of Cinareo. Improve the employee experience, boost customer satisfaction and accelerate your team’s performance toward exceeding business goals.
“Cinareo has been a game-changer for our business. The software offers a comprehensive suite of features that have significantly improved our resource management and project planning.”
Wesley Curtis, Capacity Planner, Snap Finance
Transform your workforce with smart planning and insights.
Effectively plan for customer journey in a multi-channel environment
Deliver seamless experiences across your front and back office.
Data-driven insights
Modify one or more of the 300+ input factors to compare your options and make informed decisions.​
​​Balance CX with EX
Give exceptional service without overworking your call center agents.
Unlock superior operations with Cinareo's benefits.
Improve employee retention
Manage occupancy and hire pro-actively to minimize agent attrition.
Reduce costs and achieve service goals
Balance staffing demands and service level requirements with employee workload and capacity - while keeping costs down.
​​Maximize revenue opportunities
Improve your cross-sell, up-sell and retention through effective resource planning.
