See Cinareo in action: features and capabilities with a live demo — join our webinar on April 29th at 1 PM EST →
Capacity Planning as a Service
Traditional workforce planning approaches no longer suffice in today’s omnichannel, demanding contact center environment.
​​
If you are suffering from:
-
Understaffing during peak periods
-
Overstaffing during low-demand periods.
-
Long customer wait times
-
Inconsistent service levels
-
High agent turnover and increased recruitment/training costs
-
Siloed data and lack of cohesion between teams​​
Cinareo offers a strategic, scalable, and technology-driven approach to workforce management, enabling you to:
Reduce labor costs
​
By minimizing overstaffing and optimizing schedules
Enhance decision-making​
​
By leveraging insights from seasoned WFM experts with over 20 years of industry experience
Improve service levels
​​​
Through precise forecasting and proactive planning
Ensure business agility​
​
By Adapting to changing operational demands with real-time capacity planning
Increase workforce efficiency
​
With AI-driven analytics and automation
By adopting Capacity Planning as a Service, you can eliminate the risks associated with outdated planning methods and solutions, and gain a competitive advantage through improved cost efficiency, enhanced customer satisfaction, and workforce stability.
Our services and capabilities
Why choose Capacity Planning as a Service with Cinareo?
With over 25 years of experience in workforce planning, we can provide you with a flexible engagement model that fits the needs of your business. Our solutions are scalable and cater to small, mid-size or enterprise contact centers.
By offering flexibility, scalability, and expert-backed planning, Capacity Planning as a Service is the future of contact center workforce optimization, allowing you to gain a competitive edge while reducing operational risks and costs.