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About Cinareo
Solutions
Capacity Planning
Short-to-long range planning from one week to 3 years in advance.
Support Staff Planning
Maximize agent performance and foster an employee-centric culture.
Financial Planning
Understand the budget required for a perfectly optimized plan.
To learn more about our industry-leading solutions, connect with us today.
Recruitment & Training
Stay ahead of attrition and better serve your customers.
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Multi-skilling
Balance workloads across multiple channels and skill sets.
Industries
Banking, Financial Services and Insurance
Elevate your financial services an advanced workforce planning solution.
Healthcare
Streamline workforce management for better patient care.
Business Process Outsourcing
Drive the best outsourced service and stay competitive.
Telecom
Build a better business for your employees, customers and bottom line.
Become a Cinareo partner and lead the way in capacity planning innovation.
Partner with us
Resources
Blogs
Get expert insights on workforce management.
White Papers
Download thought leadership papers on capacity planning.
Case Studies
Learn about the real-time effect of accurate planning.
FAQs
Frequently asked questions.
Events & Webinars
Meet us in-person/virtually at CX & EX events
Services
Capacity Planning as a Service
1. Consulting Services
2. Fully Managed Services
To learn more about our professional services, connect with us today.
Eliminate the risks of outdated planning and gain a competitive edge with better cost efficiency, customer satisfaction, and workforce stability.
Get Expert WFM Assessments and On-Demand Consulting — No Long-Term Commitment Required
End-to-End Workforce Management Support to Optimize Performance and Reduce Costs

Connect with us

See Cinareo in action: features and capabilities with a live demo — join our webinar on April 29th at 1 PM EST →

Plan quickly.
Plan easily.
Plan often.

Cinareo is an industry-leading solution for capacity planning that complements your WFM platform to provide you with workforce insights on resourcing, finances, recruitment and training.

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Discover the benefits of capacity planning
with Cinareo

Reduce costs

Avoid the financial pitfalls of overstaffing and understaffing by accurately predicting staffing needs.

Improve productivity

Ensure agents are optimally allocated to meet demand, leading to higher productivity and better service levels.

Save time

Drastically cut down the time required for capacity planning, allowing your team to focus on more strategic initiatives.

Enhance customer & employee satisfaction

Constantly meet service level objectives, improving the overall customer experience.

Trusted globally

Also available in the Genesys AppFoundry

Cinareo Genesys

Cinareo is a fully integrated solution within the Genesys platform. This easy-to-use software fills the existing void in capacity planning and lets you build accurate and detailed plans in minutes.

Visit the Genesys AppFoundry

Cinareo is a game-changing, AI-driven solution to optimize contact center resourcing and budgeting

Short to long-range planning

Experience effortless capacity planning for your contact center. Plan with Cinareo from one week to 3 years in advance.

Time Management

A solution that complements all existing WFM platforms

Cinareo provides planning solutions for any industry. Our software ensures that businesses efficiently manage their workforce, optimize resources, and enhance operational efficiency.

Here's how we support different sectors:

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Banking, financial services and insurance

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Work

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What our customers are saying

"I don't know how I survived so long without Cinareo“

Chris Hopkins, Director of Omni-Channel Contact Centers

PwC

Calculate your ROI effortlessly

Discover the impact of our solution on your contact center operations. Use our ROI calculator to see your measurable results in seconds.

Try the ROI Calculator

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No more guesswork to worry about – all the complex formulas are built right in. It is all done for you!

Stay informed with the latest business planning trends and best practices

The Cost of Inaction: Why Delaying Better Capacity Planning is Hurting Your Contact Center

The Cost of Inaction: Why Delaying Better Capacity Planning is Hurting Your Contact Center

Introduction Many contact centers struggle with capacity planning, relying on outdated methods and reactive decision-making. While the...

Mar 25

WFM Planner using excel

Why Excel Shouldn’t Be Used for Capacity Planning

Manual capacity planning using Excel is costing you money. Every day that you delay adopting an automated capacity planning solution will...

Feb 26

Bridging the Gap Between AI and Human Agents in Contact Centers.

Bridging the Gap Between AI and Human Agents in Contact Centers.

If you’ve been following the rapid advances in AI, you’ve probably heard about how chatbots and automated systems are bound to wipe out...

Jan 29

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