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Plan quickly. 
Plan easily. 
Plan often.

Cinareo is an industry-leading solution for capacity planning that complements your WFM platform to provide you with workforce insights on resourcing, finances, recruitment and training.

Contact Center planner and dashboard
Digital Rings
Discover the benefits of capacity planning
with Cinareo
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Reduce costs​

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Avoid the financial pitfalls of overstaffing and understaffing by accurately predicting staffing needs.​

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Improve productivity

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Ensure agents are optimally allocated to meet demand, leading to higher productivity and better service levels.

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Save time

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Drastically cut down the time required for capacity planning, allowing your team to focus on more strategic initiatives.

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Enhance customer & employee satisfaction

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Constantly meet service level objectives, improving the overall customer experience.

Trusted globally

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Also available in the Genesys AppFoundry

Cinareo Genesys

Cinareo is a fully integrated solution within the Genesys platform. ​This easy-to-use software fills the existing void in capacity planning and lets you build accurate and detailed plans in minutes.

Cinareo is a game-changing, AI-driven solution to optimize contact center resourcing and budgeting

Short to long-range planning

Experience effortless capacity planning for your contact center. Plan with Cinareo from one week to 3 years in advance.

Time Management

A solution that complements all existing WFM platforms

Cinareo provides planning solutions for any industry. Our software ensures that businesses efficiently manage their workforce, optimize resources, and enhance operational efficiency.

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What our customers are saying

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 "I don't know how I survived so long without Cinareo“
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Chris Hopkins, Director of Omni-Channel Contact Centers
PwC

Calculate your ROI effortlessly

Discover the impact of our solution on your contact center operations. Use our ROI calculator to see your measurable results in seconds.

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No more guesswork to worry about – all the complex formulas are built right in.  It is all done for you! 

Stay informed with the latest business planning trends and best practices
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